Customer Support Information
We stand behind our products and services. If an error occurs we will work with our customers to find a solution to ensure customer satisfaction.
Five Easy Ways to Order
Order Online
Shop online for 24-hour convenience. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.
Order By Mail
Fill out the order form(s), giving all necessary information for each item ordered. A faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.
Download Order Forms: By Fax
Our fax line is open 24 hours a day, seven days a week. Just fax us your order at 1-800-213-8166. For fax orders, a faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.
Order By Phone
Your order may be phoned in by a faculty/staff member, principal or other authorized adult. Simply call our toll free order line: 1-800-338-3346.
Order By Email Scan your catalog order form or purchase order and email it to orders@andersons.com. Note: Do not mail the order form to us if you phone in the order or order online. This will result in a duplicate shipment.
General Information
Ordering Custom Products
Custom products can be ordered using any of our 5 easy ordering methods. When ordering online, select your design, typestyle, imprint color and layout on the product page. When ordering from the catalog, fill out the Custom Order Form, completing the 4 easy steps as directed. Be sure to include an item number, design number, typestyle number, imprint color, layout number and clearly typed or printed imprint text.
Ordering Products With Original Art or Photos
To provide you with the best possible imprinted products, we prefer to receive original art or photos by e-mail to artwork@andersons.com after you have placed your order. Please provide only your 7-digit order number in the subject line. There is a $25 charge for original art unless otherwise specified.
Accepted File Formats for Original Artwork:
•Illustrator CS4 or CS5. (Please convert any older versions to PDF with the fonts converted to outlines.)
•Office programs must be saved as PDF
•Please keep e-mail file size under 10MB. If over this size, compress into a ZIP or SIT file.
Ordering Personalized Products
Personalized products can be ordered by any of our 5 easy ordering methods. Once your order has been placed, we will send you an email with a link where you can enter your list of names. Please provide us with a valid email address that will not block our attempt to finalize your order. If you do not have enough names to meet the minimum order, the rest may be printed with a custom imprint. Invoicing After your order has been shipped, you will receive an invoice. Please pay amount due within 30 days.
Payment Options
- Open Account
We will ship open account to schools providing the order has been signed by the principal, faculty member or other authorized adult. Terms are net 30 days. A 1½% monthly carrying charge (18% annual rate) will be added to past due balances. A $15 service charge will be applied to any returned check. Credit balances not claimed or used in 90 days of invoicing become the property of Anderson’s. - Credit Card
We accept VISA, MasterCard, Discover and American Express. - PayPal
Payment is quick and easy through your PayPal account. - E-Check
Call us to pay with an electronic check. - Customer Reward Dollars
Anderson's Customer Rewards are considered a form of payment. They can be used as payment when ordering by Phone, Fax, Mail or Internet. Reward dollars cannot be combined with any discounts, promotions or Free Shipping offers. See Anderson’s Customer Rewards Terms and Conditions for full detail. - Purchase Orders
Purchase Order payments must be accompanied by a completed Order Form, including item and imprint information and contact name, phone and e-mail. You may also scan your catalog order form or purchase order and email it to orders@andersons.com. Note: Do not mail the order form or purchase order to us if you phone in the order or order online. This will result in a duplicate shipment.
Anderson’s Customer Rewards
As a member of the Program, for every dollar you spend with Anderson’s, excluding refunds, returns, unauthorized transactions, taxes, shipping, and delivery charges (“Net Purchases”) on qualifying purchase (see “Non-Qualifying Purchases”) you will earn a percent back which can be used on future purchases with Anderson’s (“Rewards”) as specifically set forth in the “My Account” “Rewards” page. See Anderson’s Customer Rewards Terms and Conditions for full detail.
Bid Proposals
Anderson's wants to partner with you! If you would like Anderson's to become an approved vendor for your school or district, please send us your bid proposals. Find out more.
Production Time
Production time varies and is usually stated for each item. Themes and kits are 5 school days unless otherwise noted. Please allow for production and shipping time starting when your order is received by us. Our production schedule sometimes allows us to ship orders in less time than stated. Call toll-free 1-800-338-3346 for information on rush service.
Returns
PMerchandise must be returned within 30 days of receipt of order with a return authorization number. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. NOTE: Authorization is required to obtain credit.
Email us at help@andersons.com to obtain return authorization. Include you're name, order number and the product and quantity of what you are returning. Also, please let us know why you are returning the product.
Returned shipping is the responsibility of the sender. A Return Authorization Number must be marked on the box the product is being returned in. Product received without a Return Authorization Number becomes the property of Anderson's.
Shipping Orders
Orders are shipped UPS ground service whenever possible. Please allow six business days for shipping within the contiguous U.S. Orders over 100 lbs. may be sent via truck. Shipping by truck may take 7-10 business days. If your order must be sent by air to make your need date, you will be billed the expedited shipping cost. All shipping charges will be billed on your invoice. See below for shipping charges. Extra shipping charges may be applied for residential delivery, increased fuel service charges and remote area surcharges in accordance with UPS ground service standard rate premiums. Due to the heavy and bulky nature of our themes and kits, an additional shipping charge equal to 10% of the total price of the theme or kit will be added to your order. Orders less than $15 will incur a $3 small order handling fee.
| $ Amount of Order |
Shipping Charge |
| $0.01 - 15.00 |
$7.95 |
| $15.01 - 25.00 |
$10.95 |
| $25.01 - 50.00 |
$13.95 |
| $50.01 - 75.00 |
$16.95 |
| $75.01 - 100.00 |
$21.95 |
| $100.01 - 150.00 |
$27.95 |
| $150.01 - 200.00 |
$29.95 |
| $200.01 - 250.00 |
$37.95 |
| $250.01 - 300.00 |
$44.95 |
| $300.01 - 400.00 |
$49.95 |
| Each additional $100.00 |
Add $12.95 |
Same Day Shipping!
Most stock items will ship the same day if ordered by 12:00 p.m. CST. This does not apply to imprinted items, banners, themes, decorating kits, international orders, back orders and credit card declines.
ShatterGuard™ Packaging
ShatterGuard™ is an exclusive packaging designed to protect glassware during shipment. We use ShatterGuard™ packaging on many of our glassware favors to ensure every piece arrives in perfect condition for your Prom, Homecoming, or any other important event! Learn more about ShatterGuard™.