General Questions

Can I place an order via e-mail?

Yes! We now offer an easy e-mail ordering option. Step 1: Complete your catalog order form using blue or black ink. Step 2: Scan the order form and Purchase Order (if applicable). Step 3: Save the order form as an attachment. Step 4: Send the order form and PO as attachments to

Do I have to pay taxes on my order?

Residents of the following state must pay applicable sales tax or provide a copy of tax-exempt certificate: Minnesota.

How do I place an order?

We have five easy ways to order.

Order Online
Shop online for 24-hour convenience. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.

Order By Mail
Fill out the order form(s), giving all necessary information for each item ordered. A faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.

Download Order Forms:

Order By Fax
Our fax line is open 24 hours a day, seven days a week. Just fax us your order at 1-800-213-8166. For fax orders, a faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.

Order By Phone
Your order may be phoned in by a faculty/staff member, principal or other authorized adult. Simply call our toll free order line: 1-800-338-3346.

Order By Email
Scan your catalog order form or purchase order and email it to Note: Do not mail the order form to us if you phone in the order or order online. This will result in a duplicate shipment.

What is an original design?

An original design is one that is unique to you, created specifically for your event. It could be drawn by a student, a teacher, or your Uncle Albert. But be aware that there is an extra charge ($25) for reproducing your original artwork. To provide you with the best possible imprinted products, we prefer to receive original art or photos by e-mail to after you have placed your order. Please provide only your 7-digit order number in the subject line.

What is your return policy?

Merchandise must be returned within 30 days of receipt of order. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. NOTE: A Return Form must be included with returned item to receive credit.

Returned shipping is the responsibility of the sender. Product received without a Return Form becomes the property of Anderson’s.

Return Form (pdf)

What is your sales policy? Terms of payment?

Payment is due 30 days from date of invoice. A finance charge of 11/2% (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Anderson's. There will be a minimum service charge of $15 applied to returned checks (based on regulations of the state the check is drawn on).

Where are you located?

We are located in White Bear Lake, Minnesota.
Our address is:
4875 White Bear Parkway
White Bear Lake, MN 55110

Where can I get a copy of Anderson's W9


Are all of your products online?

At Anderson's, we do our best to keep our site updated with the latest and most current product information.

Can I be sent a sample of a product?

Yes! Choose as many imprinted favors and invitation samples as you want (up to $20 total) and we will send them to you for FREE!

How to Order Samples

  1. Find the product you would like a sample of.
  2. Click the “Order a Sample” button to add the sample to your shopping cart.
  3. Check out.

Please Note: A $5 shipping fee will be added to all sample orders. Sample orders exceeding $20 will be billed the difference. Available on quantity priced items only.

Can I change or cancel imprinted items?

Cancellations or changes on imprinted orders cannot be accepted once production has started.

Can I order less than the minimum requirement?

If you need a quantity that is fewer than the minimum specified, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.

Is there a charge for original art?

Yes, there is a $25.00 art fee for original designs.

What about merchandise lead-time?

Lead (production) time varies by product. If you require your product by a certain date, please call 1.800.338.3346 for confirmation.

What if the item(s) I want are out of stock?

We do our best to keep a generous amount of stock on hand. However, due to the popularity of some items it may not be available. If this occurs, we will contact you and offer you a comparable item.


Do you ship C.O.D.?

No, we do not accept cash on delivery.

How can I check the status of my order? Has it shipped, yet?

To check your order online, just click on the Check Your Order linnk at the top of our website. All you need is your order number and email address. To verify your order by telephone, please contact our Customer Service Department toll-free at 1.800.338.3346.

How soon can I expect to receive my order once it is placed?

Production times vary. Please check the production time listed below each item.

What are my delivery options?

Orders are shipped UPS whenever possible. Orders over 100 lbs. may be shipped by truck. UPS can reach all points in the contiguous U.S. within six working days. Shipping by truck may take 7-10 days.

What if I need my products in a hurry?

Please call 1.800.338.3346 for rush availability.

What if something is broken during shipping?

We take great care in packaging your order. However, due to the fragile nature of some items, breakage can sometimes occur during shipping. We will replace any broken item free of charge or credit your account for the amount of the broken item(s). All merchandise should be opened and inspected as soon as it is received. Shortages or items that have been damaged in shipping should be reported immediately to Customer Service at 1-800-338-3346.

Will I be charged for shipping?

Anderson's charges for shipping. Orders are shipped UPS ground service when possible. Shipping charges will be added to your invoice.


Is this site secure for credit cards?

Yes. We guarantee the safety and security of your online purchasing through our use of Secure Sockets Layer (SSL) encryption technology to safeguard credit cards and other personal information. For more information, please see our Privacy Policy.

What is a Mini Cart?

A Mini Cart keeps you updated on the status of your shopping cart while you continue to shop. Instead of returning to your shopping cart, easily view your Mini Cart from anywhere on our website.  Simply mouse over the green Cart button at the top right of the website, and within a couple seconds your Mini Cart will pop up with a summary of the items you have previously added to your Cart.

What is a Wish List?

A Wish List is an easy way to save the products you are interested in so they can be purchased later.  When you find a product you're interested in, simply click the blue "Add to Wish List" button directly under the green "Add to Cart" button.  The Wish List is an easy way to keep track of everything you'd like to buy at a later date.  Products will never be removed from your Wish List. When you are ready to order, simply click on the Wish List text link at the top right of our website (right above the green Cart button) and move your saved products to the shopping cart.

Why did the website change?

We're Improving For You!
Things seem a bit different? Don’t worry. We’re still us. We’ve just changed our name and look, and we’ve reorganized to give you easier, better and more convenient ways to find what you need.