Yes! We now offer an easy e-mail ordering option. Step 1: Complete your catalog order form using blue or black ink. Step 2: Scan the order form and Purchase Order (if applicable). Step 3: Save the order form as an attachment. Step 4: Send the order form and PO as attachments to service@andersons.com.

Request a free copy of the latest Anderson’s catalog today by clicking our Order Catalog link below.

1.) Terms of Use

We will add sales tax when the order is processed (if applicable). Your purchase is not exempt from sales or use tax merely because it is made over the Internet or by other remote means. States require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as consumers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchase 

2.) I have been charged sales tax, but we are tax exempt.

We will add sales tax, if applicable in your state. However, if you already have an exemption certificate on file with our company, your final invoice will reflect that exemption.

3.) How do I submit my exemption forms if I am a new customer, or if I want to ensure my purchase is made exempt from sales and use tax?

You can submit your forms to salestax@andersons.com  to the attention of: Tax Department.  Please include your customer number or order number so that we can ensure the exemption is placed on the correct account.

Our credit department can be reached at 800-831-0972, should you have any additional questions regarding exemption.

4.) What forms are accepted to make my account exempt from sales tax?

 For Profit Organizations

1. Multi State Form (MTC)– Uniform Sales & Use Tax Certificate-Multijurisdictional (Accepted by AL, AR, AZ, CO, GA, IA, ID, KS, KY, ME, MI, MN, MO, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI)
2. Florida Resale Certificate
3. Indiana Form ST-105
4. Louisiana Form R-1042
5. MA Form ST-4
6. Mississippi Permit
7. New York Form ST-120
8. Virginia Form ST-10
9. Streamlined Sales Tax Exemption Certificate (Accepted by AR, GA, IA, IN, KS, KY, MI, MN, NC, ND, NE, NJ, NV, OH, OK, RI, SD, TN, UT, VT, WA, WI, WV, WY)
10. Direct Pay Permit (if applicable) (only valid for State issued)

Note:  If we drop ship product on your behalf to multiple states, we will need the forms that are applicable for each state where product is shipped.

Nonprofit Exempt Organizations/Government Entities/Schools:

1. Please provide copy of Federal Exempt Letter, Certificate or other proof of Exempt Status.

 Please note that W9s, registrations, or sales tax permits/licenses are NOT valid for this purpose.

 

 

 

We happily accept purchase orders from qualified organizations. Organizations that require a purchase order for payment will be required to submit the purchase order to Anderson's. Contact us at 1-800-642-4689 or credit@andersons.com.

We have four easy ways to order.

Order Online
Shop online for 24-hour convenience. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.

Order By Mail
Fill out the order form(s), giving all necessary information for each item ordered. A faculty/staff member or other authorized adult must sign the order to authorize shipment and guarantee payment.

Download Order Forms:

• General Order Form (pdf)
• Custom Order Form (pdf)
• Invitations Order Form (pdf)
• Combined Order Forms (pdf)
• General Information (pdf)

Order By Phone
Your order may be phoned in by a faculty/staff member, principal or other authorized adult. Simply call our toll free order line: 1-800-338-3346.

Order By Email
Scan your catalog order form or purchase order and email it to service@andersons.com. Note: Do not mail the order form to us if you phone in the order or order online. This will result in a duplicate shipment.

An original design is one that is unique to you, created specifically for your event. It could be drawn by a student, a teacher, or your Uncle Albert. But be aware that there is an extra charge ($34.99) for reproducing your original artwork. To provide you with the best possible imprinted products, we prefer to receive original art or photos by e-mail to artwork@andersons.com after you have placed your order. Please provide only your 7-digit order number in the subject line.

Merchandise must be returned within 30 days of receipt of order. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee. When ordering, we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include: glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. NOTE: A Return Form must be included with returned item to receive credit.

Returned shipping is the responsibility of the sender. Product received without a Return Form becomes the property of Anderson’s.

Return Form (pdf)

Payment is due 30 days from date of invoice. A finance charge of 1.5% (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of Anderson's. There will be a minimum service charge of $15 applied to returned checks (based on regulations of the state the check is drawn on).

We are located in White Bear Lake, Minnesota.
Our address is:
4875 White Bear Parkway
White Bear Lake, MN 55110

At Anderson's, we do our best to keep our site updated with the latest and most current product information.

Yes! Choose as many imprinted favors and invitation samples as you want (up to $20 total) and we will send them to you for FREE!

How to Order Samples

1. Find the product you would like a sample of on the website.
2. Click the “Order a Sample” button to add the sample to your shopping cart.
3. Check out.

Please Note: We provide free shipping on sample orders. Sample orders exceeding $20 will be billed the difference. Available on quantity priced items only.

Cancellations or changes on imprinted orders cannot be accepted once production has started.

If you need a quantity that is fewer than the minimum specified, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.

Yes, there is a $25.00 art fee for original designs.

Lead (production) time varies by product. If you require your product by a certain date, please call 1.800.338.3346 for confirmation.

We do our best to keep a generous amount of stock on hand. However, due to the popularity of some items it may not be available. If this occurs, we will contact you and offer you a comparable item.

No, we do not accept cash on delivery.

To check your order online, just click Order Status in the Account dropdown at the top of our website. All you need is your order number and email address. To verify your order by telephone, please contact our Customer Service Department toll-free at 1.800.338.3346.

Production times vary. Please check the production time listed below each item.

Orders are shipped via the best method available. Orders over 100 lbs. may be shipped by truck. Shipping by truck may take 7-10 days.

Please call 1.800.338.3346 for rush availability.

We take great care in packaging your order. However, due to the fragile nature of some items, breakage can sometimes occur during shipping. We will replace any broken item free of charge or credit your account for the amount of the broken item(s). All merchandise should be opened and inspected as soon as it is received. Shortages or items that have been damaged in shipping should be reported immediately to Customer Service at 1-800-338-3346.

Anderson's charges for shipping. Extra charges will be applied to orders shipped to AK and HI. Shipping charges will be added to your invoice.

Yes, as long as the refund conforms to your Campaign and payment provider policies. Please contact us at success@theprom.us if you need instructions on how to refund individual Contributors to your Campaign.

You may request the refund of your Contribution(s) to a Campaign by contacting the Campaign’s Administrator(s). All such refunds are handled under the Campaign or Administrator’s refund policy.
If you are unable to reach the Campaign Administrator(s), you may contact PromUs to request assistance at success@theprom.us. PromUs may attempt to resolve the issue but has no obligation to provide refunds or become involved with any dispute between an Administrator and Contributor.

You may contact a Campaign Administrator to request a refund by using the “Contact Organizer” button on the Campaign page you Contributed to. Refunds will be issued per the terms of the Campaign or an Administrator’s refund policy.

If you processed a refund through the Campaign Administrator and have not yet seen the refund as a credit on your credit card statement within five (5) business days, please contact them.
If you processed a refund through PromUs and have not yet seen the refund as a credit on your credit card statement within five (5) business days, please contact us.

If you are not eligible for a refund under the terms of this Contributor Refund Policy, you should contact the Campaign Administrator to inquire whether they are able to provide you a refund. PromUs is not responsible for refunds outside of our Contributor Refund Policy, and you should work directly with the Campaign Administrator to resolve the refund request and method of refund.

Your refund will still be sent back to the issuer of your original credit card and the bank will determine the best method of remitting the balance to you. The issuing bank will determine how to get the funds to you, so it is best to contact them directly.

Contributors may not be eligible for a refund when they have received an Item(s) in exchange for their Contribution and the Item is not eligible for return under the Campaign or Administrator’s refund policy. For example, entries into a raffle are not eligible for a refund if the refund request was made after the winner(s) are drawn or the Campaign end.

Yes. We guarantee the safety and security of your online purchasing through our use of Secure Sockets Layer (SSL) encryption technology to safeguard credit cards and other personal information. For more information, please see our Privacy Policy.